Mr. Gavin Richardson,
the HR head of a leading consultancy firm, is driving to one of the most
prestigious B schools of country. Looking at the astounding CVs of potential
employees on his laptop, he was optimistic about signing up the top talent for
his firm. But on arrival, an enervated sight was ready to greet him. Only 10 students had turned up for the
recruitment process. A mere 2.5% turnout for a 20 year old firm offering a
stupendous package. Reason, a certain site named Glassdoor bellowed of the excruciating
working atmosphere and stress in the company.
Step into the world of employer branding. Where the organization and the employer, not the employee,
has to create an impression of who you are and what you stand for. Coined by
Simon Barrow in 1996, the definition of employer branding goes as “Package of
functional, economic and psychological benefits provided by employment and
identified with the employing company”. In other words, it promotes an
organization as the employer of choice to desired target group of its ideal
employees to secure the achievement of company’s business plan.
According to the Times
job survey, 66% employees agreed that brand name and organization image matter.
In an another research by Business and research body CRF institute in 32
countries, 59% employers believed employer brand management is the key to HR
Strategy. So, why has employer branding has become a topic of such paramount
importance in today’s world. The answer is in the various aspects a job
aspirant sees in his potential recruiter.
In modern era, career
is an important part of people’s identity and an integral part of their life.
For them, it is not just about making money. But more than that, they look for
meaning and purpose in their job. Questions such as ‘why should I work here,
how does it fit in my life goals or do I relate to the company’s long term
objectives’ are gaining prominent voice. Individual attitudes and perception
are gaining a stellar role in any firm. Putting differently, people are more of
having fully developed minds than heads full of just facts.
All this puts HR firmly
on the frontline, with responsibility of branding and brand strategy. It
becomes his foremost task to create and maintain an identity that is true,
credible, relevant, distinctive and inspirational. He should be able to
evaluate the potential employees’ career expectations, formulate company’s
strategic objectives and Employer Value Proposition (EVP). EVP is set of unique
employer offerings which makes it an exceptional employer which involves:
·
Salary
·
Employee benefits by employer
·
Job security
·
Work life balance
·
Pleasant working environment
·
Career progression opportunities
Effective employer
branding is combination of market research, advisory services, marketing and
communication to achieve a credible and desirable brand position. It begins
with understanding unique employer qualities and continues into sustaining the
employer brand as living, vibrant and attractive entity. HR provides the ideal
forum for investigating, influencing and defining the brand culture. People
appreciate being engaged with and listened to. By involving employees in the
process, not only can HR create essential brand expressions that have traction,
it can also reduce the ‘not invented here’ resistance that is the downfall of
many new branding initiatives.
So, “How to create a
brand image”? The answer would be Differentiation. Most of the companies are
associated with many generic opportunities. But without key differentiation,
all employers start to sound alike. Candidates are left with broad, ambiguous
image and their questions of associating meaning and purpose to their work
remain unsolved. For most people today, work is an extension of their values.
Companies that understand this quest are able to differentiate themselves from
the crowd. These companies include names like Google, Microsoft, Apple; giving a
relaxed and creative work environment, international atmosphere and innovative
products.
Thereby, to make an
impact on business, HR people are thinking like marketers. Employees are
venting on Glassdoor. Job seekers are asking questions on LinkedIn. People are
talking about company. And on internet, the conversation never ends. And as
such, the role of employer branding is becoming preeminent for the HR
department across the globe.